Generative AI Needs to Evolve with More Inclusivity, OpenAI CEO Suggests

Generative artificial intelligence (AI) tools like ChatGPT must become more inclusive as they evolve, to ensure they are accepted by a wider audience. According to Sam Altman, CEO of OpenAI, the public must be included in the development and deployment of AI tools to mitigate the risks or potential harm associated with their adoption. Altman warned that AI models can have unintended consequences or be exploited if too much trust is given to them. He called for regulations around AI, stating until there is clarity regarding the jurisdictions’ plans, implementation of the framework would be difficult. Organizations should also integrate generative AI models with their customer relationship management systems to provide accurate and relevant data to clients. Despite the challenges, organizations should continue to develop generative AI as tools to enhance human capabilities.