FactFinder, the leading European eCommerce product discovery platform, has been recognized as a Contender in The Forrester Wave™: Commerce Search & Product Discovery report for Q3 2023. This prestigious acknowledgment solidifies FactFinder’s position among the top providers in the market and marks a significant milestone in the company’s 20-year journey.
The Forrester Wave™ report is highly regarded for its comprehensive evaluations of major providers in the eCommerce industry. It focuses on the ten vendors that are deemed the most important, assessing them against 26 detailed criteria. FactFinder excelled in the roadmap criterion, receiving the highest possible score. This achievement highlights the company’s commitment to innovation, artificial intelligence (AI), and delivering an exceptional on-site customer experience.
Kristie Collins, CEO of FactFinder, expressed the company’s gratitude for being included in the Forrester Wave™ report. She believes that this recognition underscores FactFinder’s dedication to pushing boundaries and harnessing the transformative power of AI in eCommerce. The company aims to provide market-leading product discovery solutions that enrich customer experiences and drive business growth.
As the eCommerce landscape rapidly evolves, FactFinder views its inclusion as a Contender as a testament to its ongoing pursuit of long-term excellence. The report, authored by Emily Pfeiffer, a Principal Analyst at Forrester, praises FactFinder’s strong roadmap and clear path for its new product, FactFinder Infinity. This new offering is particularly suitable for businesses looking to embrace AI-led product discovery from its early stages.
The report emphasizes that AI has revolutionized the eCommerce search market in recent years. However, built-in functionality alone is no longer sufficient. Digital business leaders should seek commerce search and product discovery solutions that provide the ideal balance of manual control, AI-led optimization, and visibility.
This is where FactFinder’s concept of Authentic Intelligence comes into play. Authentic Intelligence combines artificial and human intelligence, offering users the benefits of AI, such as automation, optimization, and personalization at scale, while also incorporating human experience, skill, and creativity in certain areas. The fusion of AI and control is central to FactFinder’s product strategy, as evidenced by its top score in the roadmap criterion.
For more details on FactFinder’s recognition in the Forrester Wave™ report and its unwavering commitment to excellence, readers can visit the FactFinder blog.
FactFinder has established itself as a European leader in eCommerce product discovery and search. Through its unique deployment of authentic intelligence, which leverages the power of both artificial and human intelligence, FactFinder understands every shopper’s intent from the very first click. This comprehensive understanding enhances conversion rates and drives revenues by more than 30%.
Trusted by numerous B2B and B2C brands, including Oliver Bonas, Not On The High Street, and White Stuff, FactFinder handles billions of search queries each year. The platform ensures millions of shoppers can find what they are looking for quickly, with personalized and joyful experiences. Headquartered in Germany, FactFinder maintains additional offices in Berlin, London, Stockholm, and Strasbourg.
This recognition from The Forrester Wave™ report solidifies FactFinder’s position as a prominent player in the eCommerce market. By prioritizing innovation and AI-driven solutions, the company continues to empower businesses to deliver exceptional customer experiences and drive growth in the dynamic world of eCommerce.
