Cyara, the leader and creator of the CX Assurance category, has announced its acquisition of Irish based industry-leading global communication testing company Spearline. This expansion in Cyara’s portfolio of capabilities is set to deliver a comprehensive solution for customer experience (CX) assurance for companies looking to realize the benefits of adopting AI- and cloud-based customer service solutions and remote workforces.
The acquisition of Spearline marries the expertise of Cyara in contact center and chatbot assurance with Spearline’s dialing and WebRTC global capabilities to deliver a comprehensive solution that uniquely addresses the needs of companies looking to improve their CX through cloud and AI-based solutions. Spearline’s Voice Assure offering supports assurance in over 80 countries and contains over 200 points-of-presence and coverage of over 250 carriers. It allows companies to assure that customers can reach them locally, tracking key performance metrics such as connectivity, audio quality, and Caller ID presentation.
Spearline has also boosted its offering with the acquisition of testRTC for WebRTC assurance and the CallStats.io business from 8×8. Combined with Cyara’s ResolveAX platform, enterprises will experience the most comprehensive set of assurance solutions for WebRTC-based cloud communications platforms.
Alok Kulkarni, CEO of Cyara, commented on the acquisition: “To support a remote workforce, organizations are moving their communications platforms to the cloud. While this eliminates the complexity of managing the hardware, there is new complexity in testing advanced features that come with these platforms, like AI, video and omnichannel. Cyara offers the only CX assurance platform that can address the complexity of modern communications systems today, and in the future.”
Kevin Buckley, Co-Founder and CEO of Spearline, noted the strategic advantage of combining the two companies’ strengths: “We are thrilled to join forces with Cyara to bring unmatched excellence to CX assurance. This strategic move enables us to help more customers transform their CX, making every interaction flawless. We are excited for Spearline to become part of this combined powerhouse, and look forward to the positive impact it will have on our customers.”
Cyara is committed to customer experience and provides unparalleled customer support, with a customer retention rate of 96% and a net promoter score of 67. With 450+ employees and over 450 global customers across the world, Cyara delivers customer smiles at scale.
Spearline is a global communication testing company headquartered in Ireland. Founded in 2013 by Kevin Buckley and Wil O’Mullane, Spearline provides in-country testing for over 80 countries, as well as interstate testing for the US and Canada. Spearline has acquired various companies over the years in order to expand their offering.
The acquisition of Spearline has solidified Cyara’s position as a leader in CX testing and assurance. The combined set of offerings gives enterprises the tools they need to make customer interaction flawless and provides the assurance of quality and customer satisfaction.
