ChatGPT, a new artificial intelligence (AI) technology has quickly become the center of attention, with employers looking to integrate the technology in their workflow. OpenAI’s ChatGPT, a natural language processing (NLP) chatbot has been integrated by some companies who are testing out its potential, with the expectation of bringing disruptions in the Indian job market over the next six to 12 months.
Koo, a micro-blogging platform, integrated ChatGPT on the platform to assist users in creating posts, and have been using it internally as part of their engineering practices. While the layoffs are not connected with the AI technology, there are potential roles where GPT could make processes more efficient and cost-effective. AI chatbot ‘PolicyGPT’, built atop OpenAI’s GPT-3.5 API, has been launched by an employee health insurance company, Plum. It helps in faster resolution of policy-related queries, and the accuracy of the application is currently at a very high level of 96.3%.
IBM, in an interview on May 2, revealed that they would freeze hiring and replace 7,800 jobs with AI. This serves as a cautionary message to employers who are looking to integrate AI technologies into their organisation. While the technology is still nascent, experts suggest that companies should start with soft cases, get feedback and then launch mission-critical applications.
Data privacy and security remain a cause of concern when it comes to artificial intelligence. Companies should remain vigilant when it comes to the usage of the technology to ensure that no sensitive data is leaked to competitors.
IBM is a renowned American multinational technology and consulting corporation. IBM offers technology services, hosting services, and consulting services in areas ranging from cognitive computing, quantum computing, to cloud computing. IBM is known for its contributions to technology, including the invention of the Personal Computer (PC) in 1981, the Floppy Disk in 1971, and more.
Janet Paul is the Director of Human Resources for the Asia Pacific and Middle East at Securonix. She is responsible for the organization’s Human Resources strategy, her team, and services that develop and retain high-performing talent. She has over 20 years of Human Resources experience, with 17 years of strategic and consulting experience in the technology sector.
