AT&T has developed an AI-powered tool called Ask AT&T for internal use by its employees. The tool is based on ChatGPT and has been developed with assistance from Microsoft to ensure it is safe for corporate data. AT&T’s Ask AT&T is said to be assisting coders and software developers, as well as translating customer and employee documentation. The telecoms company is also exploring how the tool can be used to upgrade legacy software code and streamline customer services. AT&T is positive about the potential of AI, but notes that AI-powered tools are not infallible and results must be cross-checked for accuracy.
AT&T’s Employees Benefit from ChatGPT-Based Tool Developed with Microsoft’s Help
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