Apex Systems, a leading technology services business, is harnessing Salesforce’s Einstein AI to revolutionize customer experience. With the fast-paced, data-driven nature of the corporate landscape, Apex is continuously seeking innovative technology solutions that enhance customer experience and provide a competitive edge.
Salesforce’s Einstein generative AI technology is at the forefront of this transformation. It delivers AI-created content across sales, service, marketing, commerce, and IT interactions, on a large scale, completely revolutionizing the customer experience with generative AI.
Rob Lowry, Chief Delivery Officer of Apex Systems, expressed his enthusiasm about Salesforce’s impact on their business, stating, Salesforce has quickly become a bedrock of Apex’s tech stack, transforming the way we do business. By seamlessly integrating Einstein with other technology systems, Apex gains a holistic view of the customer journey, enabling their IT experts to deliver exceptional client experiences at every touchpoint. This feature is a pivotal step in Apex’s and their clients’ AI roadmaps.
Apex’s collaboration with Salesforce aligns with the mission of the entire ASGN family of brands. They invest in internal artificial intelligence tools, partner with cutting-edge technology companies, and refine client AI roadmaps to stay ahead in the industry.
Einstein’s generative AI capabilities have already provided Apex with numerous benefits. In addition to analyzing data for better solutioning and automating processes to improve productivity, Apex can now create personalized, data-driven marketing campaigns to accelerate the sales process. Furthermore, Einstein’s generative AI technology offers out-of-the-box and buildable data models to analyze and derive stronger conclusions from data at a faster rate. This empowers Apex’s account managers and consultants to spend more time on client interactions, ultimately creating incremental value for their customer base.
Together, Apex Systems and Salesforce are driving a smarter future. This collaboration empowers sales teams to close deals more effectively and helps customers achieve their digital transformation goals. It is a catalyst for advancement in the IT industry.
Apex Systems, a world-class technology services business, focuses on fulfilling their clients’ digital visions by incorporating industry insights and experience into their solutions. With a presence in over 70 markets across North America, Europe, and India, Apex is part of the Commercial Segment of ASGN Incorporated (NYSE: ASGN). ASGN Incorporated is a leading provider of IT services and solutions to the commercial and government sectors. It helps corporate enterprises and government organizations develop, implement, and operate critical IT and business solutions through its integrated offerings.
The collaboration between Apex Systems and Salesforce highlights the importance of leveraging AI technology to deliver exceptional customer experiences. With Einstein’s generative AI at their disposal, Apex Systems can drive better results, provide more value to their clients, and stay at the forefront of technological innovation in the industry.
