Air India Launches Groundbreaking AI Virtual Agent ‘Maharaja’ to Answer 6,000 Customer Queries Daily

Date:

Air India, in partnership with Microsoft’s Azure OpenAI service, has introduced an innovative AI virtual agent named ‘Maharaja’. This groundbreaking initiative makes Air India the first airline to deploy a generative AI virtual agent capable of answering up to 6,000 customer queries daily in four different languages.

Maharaja has already responded to over half a million customer queries since its pilot launch in March 2023. The AI agent covers a wide range of topics, including flight status, baggage allowances, refunds, and more. With extensive training across 1,300 topics, Maharaja ensures that customers receive accurate and prompt assistance.

One of the significant features of Maharaja is its multilingual support, currently available in Hindi, English, French, and German. This allows Air India to cater to a diverse range of customers worldwide. The company proudly reports that over 80% of the queries are successfully answered within seconds by Maharaja. For the remaining 15% of queries requiring additional support, Maharaja efficiently redirects them to Air India’s contact center agents.

Dr. Satya Ramaswamy, Chief Digital and Technology Officer at Air India, emphasized the airline’s commitment to delivering exceptional service and adapting to changing customer preferences. The emergence of generative AI capabilities has revealed a growing inclination towards chat interactions among customers, focusing on obtaining quick and direct information rather than navigating multiple web pages.

Dr. Ramaswamy highlighted the use of patent-pending innovations in Maharaja, combining traditional machine learning techniques with the latest in Generative AI, ensuring a seamless and effective customer experience. Air India also plans to introduce more innovations in the coming months, enhancing its AI agent’s capabilities.

See also  Solos AirGo 3 Smart Glasses Revolutionize Language Translation with ChatGPT Integration

Marco Casalaina, Vice President of AI Platform at Microsoft, expressed their satisfaction with Air India’s successful implementation of Maharaja and the use of Microsoft Azure OpenAI Service to provide personalized and relevant customer experiences. This deployment symbolizes the beginning of a new era in customer service, and Microsoft looks forward to witnessing more organizations adopt the power of Generative AI and their AI-optimized Azure cloud to deliver seamless and efficient customer experiences.

Air India’s introduction of ‘Maharaja’ showcases the airline’s dedication to embracing transformative technologies and enhancing customer service. With the ability to handle thousands of customer queries daily in multiple languages, Maharaja is set to revolutionize the way Air India interacts with its passengers, providing them with the information and support they need promptly and efficiently. This move reaffirms Air India’s position as a global leader in leveraging AI-driven solutions to enhance the overall travel experience for its customers.

Frequently Asked Questions (FAQs) Related to the Above News

What is Maharaja?

Maharaja is an AI virtual agent introduced by Air India in partnership with Microsoft's Azure OpenAI service. It is a generative AI agent capable of answering up to 6,000 customer queries daily in multiple languages.

What kind of customer queries can Maharaja handle?

Maharaja covers a wide range of topics, including flight status, baggage allowances, refunds, and more. It has been trained across 1,300 topics to ensure accurate and prompt assistance.

In which languages is Maharaja available?

Maharaja is currently available in Hindi, English, French, and German, offering multilingual support to cater to a diverse range of customers worldwide.

How successful is Maharaja in answering customer queries?

Air India proudly reports that over 80% of the queries are successfully answered within seconds by Maharaja. For the remaining 15% of queries requiring additional support, Maharaja efficiently redirects them to Air India's contact center agents.

What are the innovations used in Maharaja?

Maharaja utilizes patent-pending innovations, combining traditional machine learning techniques with the latest in Generative AI, to ensure a seamless and effective customer experience.

What plans does Air India have for further enhancing Maharaja's capabilities?

Air India plans to introduce more innovations in the coming months, aiming to enhance the capabilities of Maharaja and further improve the AI agent's performance.

How does Microsoft Azure OpenAI Service contribute to Maharaja?

Microsoft Azure OpenAI Service powers Maharaja, providing the necessary infrastructure and technology for personalized and relevant customer experiences.

How does the introduction of Maharaja benefit Air India's customers?

Maharaja revolutionizes the way Air India interacts with its passengers by quickly and efficiently addressing their queries and providing the information and support they need. It enhances the overall travel experience for Air India customers.

What does Air India's partnership with Microsoft signify?

Air India's partnership with Microsoft represents the airline's dedication to embracing transformative technologies and leveraging AI-driven solutions to enhance customer service. It marks the beginning of a new era in customer experiences.

What is Air India's commitment to customer service?

Air India is committed to delivering exceptional service and adapting to changing customer preferences. The introduction of Maharaja aligns with the growing inclination towards chat interactions and obtaining quick, direct information.

Please note that the FAQs provided on this page are based on the news article published. While we strive to provide accurate and up-to-date information, it is always recommended to consult relevant authorities or professionals before making any decisions or taking action based on the FAQs or the news article.

Share post:

Subscribe

Popular

More like this
Related

PwC Study: AI Skills Boost Wages by 25% Globally

Discover how AI skills can boost wages by 25% globally and revolutionize productivity in the global economy. Gain insights from the PwC study.

Scarlett Johansson Accuses OpenAI of Cloning Her Voice

Scarlett Johansson accuses OpenAI of cloning her voice without consent for their ChatGPT project. Debate on ethics of voice cloning sparked.

Boris Johnson’s Astonishing Tesla FSD Experience in LA Streets

Former UK Prime Minister Boris Johnson shares his astonishing experience with Tesla's Full Self-Driving technology in the streets of LA, praising its state-of-the-art features.

Microsoft Unveils Copilot+ PCs: AI Revolution for Windows 11

Discover the AI revolution for Windows 11 with Microsoft's Copilot+ PCs, offering cutting-edge features for enhanced productivity and user experiences.