Zoho CEO Sridhar Vembu has expressed his views on the weaknesses of artificial intelligence (AI), stating that the technology is not as effective as initially thought. Despite the growing popularity of AI implementation in various organizations, Vembu believes that its weaknesses are starting to become apparent, particularly in the area of customer support.
Vembu referenced the decline in performance of GPT-4, a popular language model, over time. Citing global research, he highlighted that the technology is not improving as expected. These findings are consistent with a survey conducted by Zoho, in which it was found that while 52% of employees regularly use ChatGPT, 30% had reduced their usage and 15% had stopped using it altogether.
During a keynote address at a CIO meet organized by Zoho subsidiary ManageEngine, Vembu acknowledged that the hype surrounding AI has reached its peak and it is now imperative to identify practical use cases for the technology within enterprises. While Zoho is exploring the use of AI in its own systems and developing its own large language models (LLMs), Vembu emphasized the importance of questioning and debating around AI.
Vembu also highlighted the significant investment required to develop a good LLM, placing the cost at around $50 million due to expensive graphics processing units (GPUs). Despite these challenges, Vembu acknowledged the benefits of AI in programming, coding, and low code/no code applications. Zoho is currently preparing its staff for the emerging realities associated with AI.
In conclusion, Vembu’s remarks shed light on the limitations of AI and the need to manage expectations. While AI can potentially replace certain roles, the human element remains crucial in business operations. The journey ahead involves finding suitable use cases for AI within enterprises. Zoho is actively engaging in the AI space but encourages industry-wide dialogue and critical thinking. The goal is to utilize AI effectively while also recognizing its shortcomings. By striking a balance, organizations can harness the power of AI while still valuing the contributions of human employees.
Frequently Asked Questions (FAQs) Related to the Above News
What are the weaknesses of artificial intelligence according to Zoho CEO Sridhar Vembu?
Zoho CEO Sridhar Vembu believes that artificial intelligence (AI) is not as effective as initially thought, particularly in the area of customer support. He referenced the decline in performance of popular language model GPT-4 and highlighted that the technology is not improving as expected.
What evidence supports Zoho CEO's views on the weaknesses of AI?
Zoho conducted a survey which revealed that while 52% of employees regularly use the ChatGPT AI, 30% had reduced their usage and 15% had stopped using it altogether. This finding supports the idea that AI is not meeting expectations in terms of efficiency and effectiveness.
Has the hype around AI reached its peak according to Vembu?
Yes, during a keynote address at a CIO meet, Vembu acknowledged that the hype surrounding AI has reached its peak. He emphasized the need to identify practical use cases for the technology within enterprises and to question and debate around AI.
How much investment is required to develop a good large language model (LLM) according to Vembu?
Vembu stated that the cost of developing a good LLM is around $50 million due to the expensive graphics processing units (GPUs) required. This significant investment poses a challenge for organizations looking to implement AI effectively.
What are the benefits of AI mentioned by Vembu?
Vembu acknowledged the benefits of AI in programming, coding, and low code/no code applications. While there are limitations, AI can still be valuable in certain areas of business operations.
What is Zoho's approach to AI?
Zoho is actively exploring the use of AI in its own systems and developing its own large language models. However, Vembu emphasized the importance of questioning and debating around AI and encouraging industry-wide dialogue and critical thinking.
How should organizations approach the use of AI based on Vembu's remarks?
Vembu's remarks suggest that organizations should manage their expectations of AI and recognize its limitations. While AI has potential, the human element remains crucial in business operations. Finding suitable use cases for AI within enterprises and striking a balance between AI and human contributions is key.
Please note that the FAQs provided on this page are based on the news article published. While we strive to provide accurate and up-to-date information, it is always recommended to consult relevant authorities or professionals before making any decisions or taking action based on the FAQs or the news article.
