In this day and age, Artificial Intelligence has become a major talking point, as machines learn to accomplish more and more tasks traditionally seen as exclusive to humans. With algorithms packing smarts far beyond what we achieve ourselves, advancements such as ChatGPT, a chatbot that can write code, create mystery novels and pass MBA exams, and Dall-E, a computer that can render whatever image you ask of it, have showcased the power of AI. But while such tricks are impressive, they don’t address the problems that really matter—like poverty and inequality. AI’s true potential has been yet to be seen due to the struggle of governments to tap into the technology available.
Government has the power to unlock AI’s true potential: data. However, before governments can learn to run with AI, they must understand how it works and be able to walk with it. For example, Labour Departments are traditionally rooted in Great Depression-era practices and outdate technology, hindering the efficient delivery of services such as unemployment insurance. During the COVID-19 pandemic, states struggled to quickly process such claims, showing the need for more modern solutions.
It’s not just about having the latest technology though. It’s about using it in the right way and recognizing the need for c hanges alongside. This is why Josh Kurtzman, the CEO of non-profit civic-tech org RIPL and former State leaders, encourages an iterative, resident-first approach to leverage technology. This includes developing solutions in tune with needs identified as existing process is changed.
In states such as Maryland and Hawaii, RIPL has implemented digitally powered tools based on unemployment data to provide job recommendations, helping to ensure workers are bouncing back to employment in a way that will yield a higher wage.
It’s clear that governments need to alter their mindsets when it comes to technological solutions. It’s important to recognize that they are not a stand-alone, but deeply interconnected with operations. Governments need to stop wasting money on “off-the-shelf” solutions, and instead switch focus to resident-centric solutions that can deliver tangible outcomes.
Only then can AI begin to demonstrate its true potential, and help improve lives across the globe.
Josh Kurtzman is the CEO of RIPL, a non-profit civic-tech organization that works with governments to harness the power of data. He previously led two state labor departments, including one during the COVID-19 pandemic, where he was the first to accept Pandemic Unemployment Assistance claims and second fastest to pay them. With a resident-first approach and a focus on process and technology reform, Kurtzman strives to drive efficiency and positive outcomes in service delivery.
